Privacy Policy
Privacy Policy
Your privacy and the security of your personal information are important to us.
This Privacy Policy explains how LTI Hangar collects, uses, and protects your information when you visit or use our website.
By using our website, you agree to the data practices described in this policy.
Information We Collect
To provide and improve our services, we may collect certain information when you interact with our website.
This may include:
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Name
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Email address
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IP address
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Mailing address
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Phone number
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Account information
If you make a purchase through our website, payments are processed securely by trusted third-party payment providers. StarCitizenShop does not directly store full payment card information.
We only collect personal information that you voluntarily provide when you:
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Create an account
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Contact customer support
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Subscribe to offers or updates
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Place an order through our website
How We Use Your Information
The information we collect may be used to:
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Operate and maintain the website
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Process transactions and orders
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Provide customer support
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Improve our services and website functionality
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Notify users about updates, services, or promotions
We may also share necessary information with trusted service providers who help us operate our website, such as payment processors, hosting providers, or customer support systems.
These providers are required to protect your information and may only use it for the services they provide to us.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device information
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Access times
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Referring website addresses
This information helps us analyze website usage and improve user experience.
Cookies
Our website may use cookies to improve your browsing experience.
Cookies are small text files stored on your device that help remember your preferences and improve website functionality.
Most browsers automatically accept cookies, but you may choose to disable them in your browser settings. Disabling cookies may affect some website features.
Data Security
StarCitizenShop uses industry-standard security measures, including SSL encryption, to protect your personal information.
While we strive to protect your data, no method of internet transmission is completely secure. By using the website, you acknowledge these risks.
Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If such information is discovered, it will be removed.
Your Data Rights
Depending on your location, you may have rights regarding your personal information, including:
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Requesting access to your data
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Requesting correction of inaccurate data
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Requesting deletion of your data where applicable
Requests can be submitted by contacting us.
Policy Updates
We may update this Privacy Policy from time to time.
Any updates will be posted on this page. Continued use of the website indicates acceptance of the updated policy.
Contact Information
If you have questions regarding this Privacy Policy, please contact us.
StarCitizenShop
Email
support@starcitizenshop.com
Address
1500 N Grant St Ste R
Denver, CO 80203
United States
Effective Date: 2026
Game Packages
Game Packages include access to Star Citizen and/or Squadron 42.
You can confirm this by checking if the pledge contains a digital download for either game.
Standalone Ships / Vehicles
Standalone items include only the ship or vehicle itself and do not grant game access.
They usually come with insurance and a hangar, and sometimes extra items.
If the vehicle is not yet flight-ready, a temporary loaner will be provided.
CCU’d Ships / Vehicles
A CCU’d ship is created by upgrading a lower-cost LTI base ship into a higher-value final version.
This method allows access to discounted LTI ships, and those savings are passed on to you.
Important notes:
The gifting email may show only the base ship
The final upgraded ship appears in your in-game hangar
If melted, only the original base pledge remains
Original Concept
Concept ships are early-stage releases from CIG, often including the best bonuses such as LTI and extra items.
These versions are highly collectible since later releases usually don’t include the same perks.
CCU (Cross-Chassis Upgrades)
CCUs allow you to upgrade from one ship or vehicle to a higher-value one.
Only the ship changes — all other items like insurance and hangar remain the same.
Note: You cannot upgrade to a ship of equal or lower value.
Warbond CCU
Warbond CCUs must be purchased with cash (not store credit).
They often include added benefits such as discounts, improved insurance, or bonus items.
UEC (Release Currency)
UEC is the currency used when the game officially launches (version 1.0).
It won’t appear in your balance until that time.
aUEC (Test Currency)
aUEC is the current in-game testing currency.
Starting amounts depend on testing conditions set by CIG and may include temporary adjustments.
Insurance
All ships come with insurance durations ranging from a few months to Lifetime Insurance (LTI).
Insurance timers will only begin once the game officially launches.
LTI is the most valuable option as it removes the need for future renewal costs.
