Contact Us
Welcome to Our Contact Section!
Our dedicated team is available 24/7 to assist you through various channels. If you have any questions about your order, please reach out to us using one of the methods outlined below.
Support Portal
For the best support experience, simply click the "Chat" button in the bottom left corner. You can search our knowledge base for answers, and if you can’t find what you're looking for, you have the option to create a support ticket.
Email Contact
Contact us at "support@starcitizenshop.com"
Game Packages
Game Packages include access to Star Citizen and/or Squadron 42.
You can confirm this by checking if the pledge contains a digital download for either game.
Standalone Ships / Vehicles
Standalone items include only the ship or vehicle itself and do not grant game access.
They usually come with insurance and a hangar, and sometimes extra items.
If the vehicle is not yet flight-ready, a temporary loaner will be provided.
CCU’d Ships / Vehicles
A CCU’d ship is created by upgrading a lower-cost LTI base ship into a higher-value final version.
This method allows access to discounted LTI ships, and those savings are passed on to you.
Important notes:
The gifting email may show only the base ship
The final upgraded ship appears in your in-game hangar
If melted, only the original base pledge remains
Original Concept
Concept ships are early-stage releases from CIG, often including the best bonuses such as LTI and extra items.
These versions are highly collectible since later releases usually don’t include the same perks.
CCU (Cross-Chassis Upgrades)
CCUs allow you to upgrade from one ship or vehicle to a higher-value one.
Only the ship changes — all other items like insurance and hangar remain the same.
Note: You cannot upgrade to a ship of equal or lower value.
Warbond CCU
Warbond CCUs must be purchased with cash (not store credit).
They often include added benefits such as discounts, improved insurance, or bonus items.
UEC (Release Currency)
UEC is the currency used when the game officially launches (version 1.0).
It won’t appear in your balance until that time.
aUEC (Test Currency)
aUEC is the current in-game testing currency.
Starting amounts depend on testing conditions set by CIG and may include temporary adjustments.
Insurance
All ships come with insurance durations ranging from a few months to Lifetime Insurance (LTI).
Insurance timers will only begin once the game officially launches.
LTI is the most valuable option as it removes the need for future renewal costs.
